Frequently Asked Questions(FAQ's)

What products does Auxxy Cera offer?

Auxxy Cera specializes in premium-quality bath accessories including towel holders, soap dishes, robe hooks, paper holders, tumbler sets, shelves, and more – designed to enhance the aesthetics and functionality of modern bathrooms.

How can I place an order on your website?

Simply browse through our product categories, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the instructions to fill in your shipping and payment details, then confirm your order.

Do you offer cash on delivery (COD)?

Yes, we offer Cash on Delivery for select pin codes across India. You can check the availability of COD service during checkout by entering your delivery address.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days and delivered within 5-7 working days depending on your location. You’ll receive a tracking link once your order is dispatched.

Can I cancel or modify my order after placing it?

Orders can be cancelled or modified within 24 hours of placing them, or before the order is shipped. Please contact our support team immediately at info@auxxycera.in for assistance.

What is your return policy?

We accept returns within 7 days of delivery for items that are defective, damaged, or incorrect. Returned products must be unused and in their original packaging. For more details, please visit our Return & Refund Policy page.

How can I track my order?

Once your order is shipped, you’ll receive a tracking ID via email or SMS. You can use this ID to track your shipment directly on the courier partner’s website.